Singapore Airlines Case Essay Example | Topics and Well Written Essays - 1000 words

Singapore Airlines Case - Essay ExampleThe management came up with a form _or_ system of government of recruiting young people between the ages of 20 25 who had completed high school level and had O levels in English. untried crew policy had some advantages. Young crew who were recruited was most likely to depict some sense of enthusiasm and keenness in their work. In addition, they were see to it physically to manage the demanding job and to meet the thorough schedule. Furthermore, it was believed that most of the passengers enjoyed being served and attended by young and attractive men and women. An new(prenominal) implication of victimisation young crew policy was that it reduced the substantial size of the applicant pool. This was because young people had the opportunity of studying in the university or getting other kinds of education thus reducing the number of desirable school leavers. The policy also provided opportunities for ensuring that the crew remained young by offe ring the five-year renewable contract to the crew. This policy also offered a career path and a possibility of a lifetime employment contract to the stewards. Those who were recruited were given six-week training before being considered as qualified operational crew. The training covered such areas as personal grooming, poise, uniform care and also personal conduct. Practical lessons commenced by learning the call and purposes of all the available amenities available on the airline board. Other lessons dealt with various types of service ware, glasses, dishes and other food serving items that might be utilise by the crew. Recruits were also taught of names and procedures for various drinks and dozens of food items served by the SIA. The training also covered some classes on how to handle emergencies and incidents on board. The deed of the crew was formally evaluated through staff interviews and also based on comments from the passengers. The performance report was based on three evaluations.First, flight stewards were appraised by aged flight stewards and stewardesses working on the same flight.